Frequently Asked Questions (FAQs)
Below are answers to the most common questions regarding Harmony.
- Can I add or remove my topics or languages?
- Yes. You can add or remove your topics or languages at any time in your Profile ?.
- Does Harmony try to prevent misuse and abuse?
- Yes. Our review process allows users to report misuse and/or abuse which Harmony can review and monitor.
- Can I delete my Harmony account?
- Yes. To delete your Harmony account, please send a request to: support@harmonytheapp.com from the email associated with your account.
- Is there a limit to how long a Harmony call can last?
- Yes. The maximum call duration is ten minutes. Harmony will provide a two-minute warning once the call has reached a duration of eight minutes.
- When can I use Harmony and how often?
- Harmony is always available and you can use it as often as you’d like.
- How long does it take for someone to answer my Harmony call?
- Harmony calls take roughly one minute to be answered. Please be patient. If no one is available, Harmony will let you know.
- Does Harmony work over Wi-Fi and Cellular?
- Yes.
- Will the person who answers my Harmony call speak my language?
- Yes. We only connect users who speak a similar language.
- Is Harmony free to use?
- Yes.
- What personal information is shared during a Harmony call?
- Only your first name is shared.
- When should I not use Harmony?
- Do not use Harmony during an emergency, when sensitive material is involved, or to bully, intimidate, harass, or behave inappropriately.
- How can I share Harmony with others?
- You can share Harmony with others by using the sharing feature in your Profile ?.
- What if I receive a Harmony call when I’m busy or unavailable?
- You’re never obligated to answer a Harmony call. If you're busy or unavailable, Harmony will redirect the call to another user.
- How do I answer a Harmony call?
- Tap the Harmony notification, review the caller’s question, and if you think you can help, tap the Answer button.
- I’ve had Harmony for a while and still have not receive a call?
- Make sure you are signed in and have notifications turned on. Otherwise, be patient. There are a lot of Harmony users just like you who want to help.
- Can I customize when I’ll receive a Harmony call?
- No. However you’re never obligated to answer a Harmony call. If you're busy or unavailable, Harmony will redirect the call to another user.
- Does Harmony need to be open to receive a call?
- No. As long as you are signed in and have notifications turned on, you can receive Harmony calls.
- What if my account was blocked?
- If your Harmony account was blocked then there was likely a violation of our Terms of Use. If you believe this was a mistake, please contact us at support@harmonytheapp.com from the email associated with your Harmony account.